When gaming turns from entertainment into a problem, it's important to take the right steps. 12bng believes responsible gaming means knowing your limits, staying in control, and asking for help when you need it. We're here for you.
We're always here to help you keep gaming fun and avoid harm.
You can set your own limit on how much you deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. To increase it, you'll need to wait 24 hours.
Set your own time limit for how long you play. Once the time is up, the system will automatically alert you and log you out if needed. Playing for long stretches without a break is harmful to your health.
To help clear your head, you can take a break for 24 hours, 7 days, or 30 days. During this period, you won't be able to log in to your account. This is completely free and can be requested at any time.
If you feel your gaming is getting out of control, you can close your account entirely for 6 months or longer. Promotional emails will also be suspended during this period.
You can view your full betting and gaming history at any time. How much you've spent, how long you've played — all the information is transparently available so you can make your own informed assessment.
We connect members with professional counselors who specialize in gaming addiction. 12bng believes that seeking help is not a weakness — it takes courage.
Gaming and betting are a form of entertainment for many people. Enjoyed responsibly, they can be fun and exciting. However, for some, it can gradually become a problem that affects their family life, financial situation, and mental health. 12bng's responsible gaming policy is designed to prevent that from happening in the first place.
12bng believes gaming should be purely for entertainment — winning and losing are both part of it, but neither should become the center of your life. That's why we encourage every member to stay aware and understand their own limits. This isn't just for you; it's for your family too.
Responsible gaming is about more than tracking your spending. It's an overall mindset. Keeping the following in mind will ensure your gaming experience stays positive:
Certain warning signs indicate that gaming may be becoming a problem. If you notice these in yourself or someone you know, don't wait — take action:
Log in to your 12bng account and go to Account Settings, where you'll find the "Responsible Gaming" section. From there, you can directly manage your deposit limits, session time, break periods, and self-exclusion controls. Here's a step-by-step guide:
Log in to your 12bng account and click the profile icon in the top right corner.
From the settings menu, select the "Responsible Gaming" option.
Choose your deposit limit, session time, or break duration. Changes take effect immediately.
You'll receive a confirmation message. Reducing a limit takes effect immediately; increasing one is subject to a cooling period.
If you have children or teenagers at home, we recommend installing parental control software on your devices. It's a simple way to keep your family safe. A range of free and paid tools are available that block minors from accessing gaming sites.
Never share your 12bng account password with anyone. Keep two-factor authentication enabled to secure your account. Always remember to log out after each session.
Many people turn to gaming to escape stress, loneliness, or frustration. While it may offer temporary relief, it tends to make underlying problems worse over time. If you feel your gaming is connected to your mental health, speak with a professional psychiatrist or counsellor.
12bng always wants its members to be happy and well. If gaming starts causing stress instead of enjoyment, taking a break is the smartest move. There's no shame in it — making responsible decisions is a sign of real strength.
These tools help you stay in control of your gaming experience at all times.
The game will automatically stop once you've lost a set amount. This protects you from significant losses and helps you play smarter.
A reminder will appear at set intervals showing the time and amount spent in your current session. This helps you stay aware.
You can opt out of bonuses and promotional offers. Turning off advertisements significantly reduces the temptation to game.
You can receive weekly or monthly reports giving you a full picture of your gaming habits. Transparency is the foundation of responsible gaming.
Join 12bng and use our Responsible Gaming tools to enjoy a safe, controlled, and enjoyable experience. You set your own limits.
By registering, you agree to 12bng's Responsible Gaming policy and terms & conditions.