Privacy Policy

12bng Privacy Policy — Your information is completely safe with us

Protecting your personal data is our top priority at 12bng. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
GDPR Compliant
SSL Encrypted

12bng's 6 Core Principles of Data Protection

We believe that earning your trust means respecting your data.

Transparency in Data Collection

12bng only collects information that is necessary to provide our services. We never ask for unnecessary personal data, and the purpose of collection is always communicated clearly.

Advanced encryption

All your data is secured with 256-bit SSL encryption. We use bank-grade security measures to keep your data safe during both transfer and storage.

No Sharing of Data with Third Parties

Your personal information is never sold. Your data is not shared with any third party except where required by law.

Your Control

You can request to view, correct, or delete your data at any time. You are in full control of your information.

Limited-Term Data Retention

Your data is retained only for as long as necessary. Once the designated period following account closure has passed, your data is permanently deleted.

International standards followed

12bng's Privacy Policy is built in compliance with GDPR and international data protection standards, verified through regular third-party audits.

Thank you for reading the 12bng Privacy Policy. This document explains what information we collect when you use the 12bng platform, how that information is used, and the steps we take to protect your privacy. We believe every member has the right to know where their data goes and why — so we keep nothing hidden.

1 What Information We Collect

When you register or use our services at 12bng, we collect certain information that is essential to providing those services. This information is always collected with your consent — we never gather data without your knowledge or permission.

We typically collect the following types of information:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Identity Verification & KYC
Contact Information Email, phone number, and address Notifications & Support
Financial information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, and device type Security & Fraud Prevention
Gaming information Betting history, preferred games Service Improvement & Responsible Gaming
Please note: We never store your password in plain text. Passwords are always saved as encrypted hashes.

2 How We Use Your Information

Collected data is used only for specific purposes. 12bng never uses your information for unnecessary activities or sells it to third parties. The primary purposes for using your data are:

  • Account creation, management, and identity verification (KYC/AML)
  • Securely processing deposits, withdrawals, and payments
  • Providing customer support and resolving issues
  • Preventing fraud, money laundering, and unauthorized access
  • Meeting legal and regulatory obligations
  • Improving platform services and user experience
  • Responsible Gaming Monitoring & Support
  • Sending promotional offers and notifications based on your preferences (subject to consent)

You can opt out of marketing communications at any time. Simply update your notification preferences in your account settings or contact our support team.

3 Data Retention & Duration

12bng retains your data only for as long as necessary. Information is kept while your account remains active. After account closure, certain data may be retained for up to 5 years to meet legal obligations, after which it is permanently deleted.

Our servers are located in internationally accredited, secure data centers. All data is stored in encrypted form and backed up regularly. Multi-layer firewalls and access controls are in place to prevent unauthorized entry.

Data Location: 12bng servers are hosted in internationally ISO 27001-certified data centers. Your data is protected to the highest security standards at all times.

4 Data Sharing Policy

12bng never sells, rents, or trades your personal information. However, limited data may be shared in specific circumstances:

  • Payment Processor: Financial information is shared with trusted payment partners solely for processing deposits and withdrawals.
  • Legal authorities: Data may be disclosed as required by law upon receipt of a government or court order.
  • Security Verification: We cooperate with regulatory bodies to prevent fraud and money laundering.
  • Technology Partners: Software providers used to operate the platform may access limited and necessary data only.

Strict non-disclosure agreements (NDAs) are in place with all third-party partners, who may only use your data for the specified purpose.

5 Cookies & Tracking Policy

12bng uses cookies on its website. Cookies are small files stored in your browser that help improve your experience. We use the following types of cookies:

  • Essential cookies: Required for login sessions and security. These cannot be disabled.
  • Performance Cookies: Monitors site speed and performance. All data is anonymized.
  • Functionality Cookies: Remembers your language and preference settings.
  • Marketing Cookies: Used to show you relevant offers based on your preferences. You have the option to turn these off.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

6 Your Rights

Every 12bng member has full rights over their own data. Your key rights are outlined below:

Right to Access Data

You may request to see what information we hold about you.

Right to Rectification

You may request correction of any inaccurate or incomplete information.

Right to Erasure

Where no legal obligation exists, you may request that your data be deleted.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Data Portability

You may request a copy of your data to keep for your own records.

Right to Restrict Processing

You may request that processing of your data be temporarily restricted under certain circumstances.

To exercise your rights: To exercise any of your rights, please contact our support team. We aim to respond within 30 days.

7 Data Security Measures

12bng uses industry-leading technology and methods to protect your data. The core features of our security framework include:

  • All stored data is protected with 256-bit AES encryption
  • Data transfers encrypted via TLS 1.3 protocol
  • Two-factor authentication (2FA) available
  • Regular security testing and penetration testing
  • 24/7 cybersecurity monitoring team
  • Strict data access controls for staff
  • Regular security audits and certifications

In the event of a security breach, we will notify the relevant authorities and affected members within 72 hours, in accordance with international regulations.

8 Child Protection Policy

12bng is strictly an adults-only (18+) platform. We do not intentionally collect information from anyone under 18. If we become aware that a minor's data has entered our system, we will immediately delete that data and close the account.

If you suspect your child is using 12bng, please contact our support team immediately.

9 Privacy Policy Updates

12bng may update this Privacy Policy from time to time. For significant changes, members will be notified by email or via a notification upon logging into the platform. The date of any update will always be shown at the top of this page.

If you continue using 12bng after any changes to this policy, you will be considered to have accepted the updated terms. We recommend checking this page regularly.

Summary
  • Your data is never sold
  • 256-bit SSL encryption protection
  • Your data, your control
  • GDPR standards followed
  • 24/7 security monitoring active
Support Contact

Our support team is always available for any privacy-related questions or requests.

24/7 support available

Frequently Asked Questions About the Privacy Policy

No, 12bng never sells your personal data to third parties. A core principle of our privacy policy is that your information is used solely for the purpose of providing our services. Your data is not shared except where required by law or necessary for payment processing.

Yes, you may request deletion of your data. However, in some cases certain information may need to be retained for a specified period due to legal or regulatory obligations. To submit a data deletion request, please contact our support team.

Yes, all your payment information is protected with 256-bit SSL encryption. 12bng does not store your full card details directly. Payment processing is handled through PCI-DSS certified partners.

Absolutely. You can turn off marketing emails by updating your notification preferences in Account Settings, or simply click the "Unsubscribe" link at the bottom of any marketing email to opt out automatically.

In the event of a security breach, 12bng will notify affected members at their registered email address within 72 hours, in line with international regulations. This is why it is important to always keep your email address up to date.

Your Privacy is Protected — Join 12bng Today

Read the 12bng Privacy Policy and rest assured — your data is fully protected. Create your account today and enjoy safe gaming on a platform you can trust.

By registering, you agree to 12bng's Privacy Policy and Terms & Conditions.

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